This job is posted at www[dot]IndiaTechJob[dot]com HCL Comnet is Hiring for Technical Analyst/ Sr. Analyst Position on 8th & 9th April Designation: Technical Analyst/ Sr. Technical Analyst Job Location- Noida Gurgaon(Manesar) Requirement Business to Business Technical Support Profile Minimum 6 months of relevant technical experience is mandatory. Technical Support to HCL’s business clients. He / She will be responsible to provide technical voice support, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations Responsibilities : Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs Perform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems Identify, evaluate and prioritize customer problems and complaints May train users and operators on a limited basis and/or may write training procedures Participate in on-going training and departmental development Routine maintenance updates with other IT staff and business units Provide all required documentation including standards, configurations and diagrams Provide knowledge transfer of EUC operations Interested candidates can come for the interview on 8th & 9th April 2014 on the below mentioned venue details: Interview Venue Details: HCL COMNET LTD: B-39, Tower B, 4th Floor, Sec-1. Noida Near by Noida sec 15 Metro Station. Timing-10:30am-4:00pm Contact Person- Shalini Sharma Kindly carry your resume and photo ID proof Please mention Shalini Sharma on your resume This information is available at http://www.indiatechjob.com For Latest IT jobs in India please visit http://www.indiatechjob.com
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