This job is posted at www[dot]IndiaTechJob[dot]com HCL Technologies Exclusive Walk-in for Service Desk- IT Helpdesk & DC-ops from 18th March to 22nd March Weekdays – 1.30pm-3.30pm / Saturday – 10am-3.30pm Role: Service Desk ( IT Helpdesk ) for Level-1 Experience: 6 months – 3.5 years ( Technical voice /semi voice, IT helpdesk /service Desk ) Excellent Communication 6 months exp for Dc-ops from Remedy, ticketing tools, monitoring with Good Communication Note : freshers/ other exp please don’t apply system Administrator & Desktop engineer pls don’t apply Job Description:- Hiring for Analyst/Sr. Analyst Technical Support to HCL’s business clients. He / She will be responsible to provide voice/email/chat support , Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations. or Candidate with relevant IT helpdesk or service desk / background can apply Eligibility (Tech-voice, semivoice, semi tech-voice,semivoice ) Responsibilities :- SD Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs Perform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems Identify, evaluate and prioritize customer problems and complaints May train users and operators on a limited basis and/or may write training procedures Participate in on-going training and departmental development Routine maintenance updates with other IT staff and business units Provide all required documentation including standards, configurations and diagrams Provide knowledge transfer of EUC operations Data Center operations – Dc-ops Responsibilities :- DC -Ops Good communication experience only with international process , domestic with good comm is fine ready to work in any shift 0.6m-3 yrs Experience in ( LINUX, UNIX,windows,monitoring ,server,network monitoring ) should have worked on remedy & ticketing tools certification course with min 6months in linux /unix/CCNA/Microsoft is preferred . Excellent Communication in English with Technical experience Required If your experience is relevant kindly walk in to the below mentioned address Directly. Chennai Weekdays – 1.30pm-3.30pm / Saturday: 10am-3pm Sterling Technopolis:- HCL Comnet Limited, 4/293, Sterling Technopolis, Old Mahabalipuram Road, Kandanchavadi, Contact person – Geetha .J Carry Govt Authorized ID Proof Original & Photo Copy Do mention Geetha on top of your resume NOTE:- Ex- HCL Employees apply only if you have completed 90 days from the Date of Relieving also should have all supporting Docs Candidate should have Excellent communication in English. Freshers/ other exp please don’t apply system Administrator & Desktop engineer please only if you have excellent communication in English apply Carry a copy of this mail Please carry your updated resume. mention Geetha on top, Carry Govt Authorized ID Proof Original & Photo Copy This information is available at http://www.indiatechjob.com For Latest IT jobs in India please visit http://www.indiatechjob.com
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