This job is posted at www[dot]IndiaTechJob[dot]com HCL Technologies : Walk-in for Freshers – B.Tech/ BE (CS/IT/EEE/ECE/E&I) – 2013 Pass Out Only/ /GNIIT(after 12th 3yr course)/BCA/BSc Walk-in Location : Ghaziabad Job Location : Noida Responsibilities: Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any) Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention’s Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact Administer and provide User account provisioning & activities Assign work orders / incidents to appropriate support teams and follow up until closure. Route problems to internal 2nd and 3rd level IT support staff Escalate complex problem to appropriate support specialists Routine maintenance updates with other IT staff and business units Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users Identify, evaluate and prioritize customer problems and escalations Participate in on-going training and departmental development Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support Educational Requirement: B.Tech (CS/IT/EEE/ECE/E&I) /GNIIT(after 12th 3yr course)/BCA/BSc 50% throughout in academics, No current backlogs 2013 pass out only Terms & Conditions: Willing to relocate anywhere in India/Abroad Willing to sign the bond Willing to work in 24*7 environment CTC: 1.80 LPA Job Location : Noida Date : 27th February 2014, Thursday. Time : 9 AM to 11AM. Walk-in Venue : KRISHNA ENGINEERING COLLEGE 95, Loni Road, Between Mohan Nagar & Hindan Airforce station Ghaziabad-201007 (U.P.) This information is available at http://www.indiatechjob.com For Latest IT jobs in India please visit http://www.indiatechjob.com
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