This job is posted at www[dot]IndiaTechJob[dot]com HCL Technologies Limited Exclusive Walk-in for Service Desk- IT Helpdesk Role : Technical Service Desk ( IT Helpdesk ) Experience: 6 months – 7 years ( Technical voice /semi voice, IT helpdesk /service Desk Note : Freshers/ other exp please don’t apply System Administrator & Desktop engineer pls don’t apply Hiring for Analyst/Sr. Analyst Technical Support to HCL’s business clients. He / She will be responsible to provide voice suppor t, Hardware, software,network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations. Eligibility (Tech-voice, semivoice, semi tech-voice,semivoice ) Responsibilities : Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs Perform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) Troubleshoot client software and basic network connectivity problems Identify, evaluate and prioritize customer problems and complaints May train users and operators on a limited basis and/or may write training procedures Participate in on-going training and departmental development Routine maintenance updates with other IT staff and business units Provide all required documentation including standards, configurations and diagrams Provide knowledge transfer of EUC operations If your experience is relevant kindly walk in to the below mentioned address Directly. Chennai Weekdays – 1pm-3.00pm / Saturday: 10am-3pm Sterling Technopolis HCL Comnet Limited, 4/293, Sterling Technopolis, Old Mahabalipuram Road, Kandanchavadi, Bangalore, Weekdays – 1pm-3.30pm, Saturday -10am-3.30pm HCL Comnet Systems and Services Ltd. STPI Unit Surya Sapphires Plot No 3 2nd Floor, HCL Comnet Block. Survey No 20 & 22 Konnappana Agrahara Village Electronic City, Hosur Road, Bangalore contact person- Ahamed Please carry this mail copy along with you resume,kindly mention Geetha on top of your resume This information is available at http://www.indiatechjob.com For Latest IT jobs in India please visit http://www.indiatechjob.com
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