This job is posted at www[dot]IndiaTechJob[dot]com HCL Technologies Weekend Walk in Drive for IT Analyst/sr IT Analyst on 4th & 5th JUly 2014 - 20 Opening(s) Walk-in for IT – Service Desk & Data Center – ops!! Walk in Dates: 4th july 2014 (Friday) & 5th july 2014 (Saturday) Friday – 1.30pm-3.30pm / Saturday 10am-4pm Role: Service Desk (IT Helpdesk) for Level-1 Experience: 6 months – 3.5 years (Technical voice /semi voice, IT helpdesk /service Desk ) Excellent Communication 6 months exp for Dc-ops from Remedy, ticketing tools, monitoring with Good Communication “Candidates from Customer support with min 0.6months international calling with excellent communication can also apply” Job Description:- Hiring for Analyst/Sr. Analyst Technical Support to HCL’s business clients. He / She will be responsible to provide voice/email/chat support, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations. or Candidate with relevant IT helpdesk or service desk / background can apply Eligibility (Tech-voice, semivoice, semi tech-voice,semivoice ) Responsibilities: – SD Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users Route problems to internal 2nd and 3rd level IT support staff. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s. .Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate .Support teams and follow up until closure. .Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs .Perform user account management activities Escalate complex problem to appropriate support specialists Responsibilities :- DC -Ops Good communication Experience only with international process , domestic with good comm is fine Ready to work in any shift 0.6m-3 yrs Experience in ( LINUX, UNIX,windows,monitoring ,server,network monitoring ) Should have worked on remedy & ticketing tools Certification course with min 6months in linux /unix/CCNA/Microsoft is preferred . Excellent Communication in English Required If your experience is relevant kindly walk in to the below mentioned address Directly mention “Naren” on Top. carry Govt.auth ID proof Chennai Friday – 1.30pm-3.30pm Saturday – 10am – 4pm VENUE: Sterling Technopolis:- HCL Comnet Limited, 4/293, Sterling Technopolis, Old Mahabalipuram Road, Kandanchavadi, Opp Max Showroom Contact person – Naren For queries contact “9789897272″ Carry Govt Authorized ID Proof Original & Photo Copy Do mention “Naren” on top of your resume NOTE:- CANDIDATES WHO HAS ALREADY TAKEN INTERVIEW FOR THE SAME POSITION IN FROM MAY14 – JUNE14 ARE NOT ELIGIBLE Ex- HCL Employees apply only if you have completed 90 days from the Date of Relieving also should have all supporting Docs Candidate should have Excellent communication in English. Freshers/ other exp please don’t apply System Administrator & Desktop engineer please only if you have excellent communication in English apply Please carry your updated resume, mention “Naren” on top, Carry Govt Authorized ID Proof Original & Photo Copy This information is available at http://www.indiatechjob.com For Latest IT jobs in India please visit http://www.indiatechjob.com
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